Privacy Policy — How fe77 Handles Your Personal Data in Pakistan

Introduction

This Privacy Policy describes how fe77 ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals who register for and use the fe77 platform at fe77.click ("the Platform"). The word "you" and "your" throughout this policy refers to any registered user or visitor of the fe77 Platform.

fe77 is committed to handling your personal data responsibly. We collect only what we genuinely need, we store it securely, we are transparent about what we do with it, and we make it straightforward for you to exercise your rights over it. This policy applies to all personal data collected through the fe77 website, mobile browser experience, customer support channels, and any other touchpoints where you interact with fe77.

By registering an account on fe77 or by continuing to use the Platform, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree to this policy, please do not register an account or continue using the Platform.

This policy should be read alongside fe77's Terms and Conditions, which set out the broader rules governing your use of the Platform. This Privacy Policy governs all data-related matters specifically, and where there is any conflict with other documents on the subject of privacy or data protection, this policy takes precedence.

What Data We Collect

fe77 collects personal data in three main ways: information you provide directly when using the Platform, information generated automatically through your use of the Platform, and information we receive from third parties to verify your identity or process payments.

Information You Provide Directly

• Registration data: Your full name, date of birth, email address, Pakistani mobile number, and the username and password you create for your fe77 account.
• Identity verification (KYC): Copies of your Pakistani CNIC, passport, or other government-issued identification, and proof of your residential address where required.
• Payment information: Your Easypaisa or JazzCash account details, NayaPay or SadaPay wallet identifiers, bank account details for IBFT transfers, or Visa/Mastercard card details. Note: fe77 does not store full card numbers — card data is tokenised by our payment processor.
• Support communications: The content of any messages you send to the fe77 support team via live chat or email, including any supporting documents you attach.
• Responsible gaming declarations: Any limit settings, self-exclusion requests, or problem gambling disclosures you make through the Platform's responsible gaming tools.

Information Collected Automatically

• Device and browser data: Your IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session durations, click patterns, and navigation paths within the fe77 Platform.
• Transaction logs: Records of all deposits, withdrawals, bonus claims, and wagers placed through your fe77 account, including timestamps and amounts in PKR.
• Cookie data: Information stored via cookies and similar technologies on your browser. See Section 6 for full details on our cookie practices.

Information From Third Parties

• Payment providers: Transaction confirmation data and, where required for fraud prevention, risk scoring information from payment processors such as Easypaisa, JazzCash, and banking partners.
• Identity verification services: Confirmation of identity document validity and results of automated document checks conducted by our KYC verification partners.
• Fraud and AML screening: Risk alerts and sanctions-list check results from compliance screening providers used to meet anti-money laundering obligations.

How We Use Your Data

fe77 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent.

• Account creation and management: Setting up your fe77 account, verifying your identity, maintaining your account settings, and providing you with access to the Platform's features.
• Processing deposits and withdrawals: Facilitating your PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card payments, and maintaining accurate records of all financial activity on your account.
• Delivering gaming and betting services: Operating the games, sports betting markets, and other products you use on fe77, calculating results, and crediting winnings to your balance.
• Customer support: Responding to your queries, resolving disputes, and investigating any issues you raise with the fe77 support team.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing unauthorised access to accounts, identifying bonus abuse, and fulfilling our anti-money laundering (AML) obligations.
• Responsible gaming: Monitoring your gaming activity to identify potential problem gambling patterns, applying the limits and exclusions you set, and proactively reaching out if we have concerns about your wellbeing.
• Legal compliance: Meeting our obligations under applicable law, responding to lawful requests from regulatory authorities, and maintaining records as required by law.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use fe77 and to improve the design, performance, and content of the Platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS — but only if you have opted in to receive marketing communications. You can opt out at any time via your account settings or by contacting support.

Legal Basis for Processing Your Data

fe77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Most of our data processing is necessary to deliver the services you have contracted us to provide when you register an account. We cannot operate your account, process your deposits, or pay your winnings without processing your identity and payment data.
• Legal obligation: Certain processing activities — particularly KYC verification and AML screening — are required by law. We process your identity documents and transaction data because we are legally required to do so, not merely because it is convenient for us.
• Legitimate interests: fe77 processes some data — such as IP addresses and device identifiers — on the basis of our legitimate interest in preventing fraud and keeping the Platform secure for all players.
• Consent: Where we process your data for purposes that are not strictly necessary for the operation of your account — such as sending marketing emails — we rely on your explicit consent. You can withdraw that consent at any time without any penalty to your account.

Sharing Your Personal Data

fe77 does not sell, rent, or trade your personal data to third parties for their own commercial use. Full stop. We share your data only in the specific circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Service Providers

fe77 works with carefully selected third-party service providers who process data on our behalf to help us deliver the Platform. These include: payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processors), identity verification providers, customer support software providers, fraud detection and AML screening services, and cloud infrastructure and hosting providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond providing services to fe77.

Game Software Providers

Some games available on fe77 are provided by third-party game developers whose software runs within the fe77 Platform. These providers may receive limited technical data necessary to operate the game sessions — such as session identifiers and bet amounts — but do not receive your personal identity information.

Legal and Regulatory Disclosure

fe77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent serious harm or illegal activity. In such cases, fe77 will disclose only the minimum information necessary to comply with the legal request.

Cookies & Tracking Technologies

fe77 uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your browser or device when you visit a website. Cookies allow the Platform to recognise your browser on return visits, remember your preferences, maintain your login session, and collect usage data.

Types of Cookies We Use

• Essential cookies: These are necessary for the Platform to function. They maintain your login session, store your language preferences, and enable the security features of the Platform. You cannot disable essential cookies without affecting your ability to use fe77.
• Analytics cookies: These help fe77 understand how players navigate the Platform — which pages are visited most, where players drop off, and how long sessions last. This information is aggregated and anonymised and is used only to improve the Platform. fe77 uses analytics tools hosted on our own infrastructure, not third-party analytics platforms.
• Functionality cookies: These remember your preferences — such as your preferred deposit method or your game history — so you do not have to re-enter them each visit.
• Security cookies: Used to detect fraudulent activity, prevent bot access, and protect the integrity of login sessions.

fe77 does not use advertising cookies or any cookies that track your activity across third-party websites. The cookies we set are all first-party cookies served directly from fe77.click.

Data Security

fe77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or alteration. While no system can guarantee absolute security, the measures in place at fe77 represent current industry best practice for online gaming platforms.

• Encryption in transit: All data transmitted between your browser and the fe77 Platform is encrypted using TLS (Transport Layer Security). The padlock icon in your browser's address bar confirms that your connection to fe77.click is secure.
• Encryption at rest: Sensitive data stored on fe77's servers — including identity documents and payment details — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within fe77's internal systems is restricted to staff members who have a legitimate operational need to access it. All staff with data access undergo data security training and are bound by confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of unauthorised access or suspicious behaviour. Accounts showing signs of compromise are flagged for immediate human review.
• Payment security: Full card numbers are never stored on fe77 systems. Card payments are processed via PCI DSS-compliant payment processors, and only tokenised references are retained on the fe77 side.

If fe77 becomes aware of a personal data breach that is likely to result in a high risk to your rights or freedoms, we will notify you without undue delay, explaining what happened, what data was affected, and what steps we are taking in response.

Data Retention

fe77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following considerations:

• Active accounts: While your fe77 account is active, we retain all data necessary to operate the account, process transactions, and maintain the service.
• Closed accounts: After an account is closed — whether by you or by fe77 — we retain transaction records, KYC documentation, and responsible gaming data for a minimum of five years. This retention period is necessary to comply with our anti-money laundering and financial record-keeping obligations.
• Support communications: Records of support interactions are retained for two years from the date of the last communication on a given matter, to allow for dispute resolution and quality assurance.
• Marketing data: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you again. This record is kept indefinitely to prevent accidental re-enrollment.

After the applicable retention period has passed, fe77 will securely delete or anonymise your personal data. Anonymous data — where it is no longer possible to identify you from the information — may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

fe77 respects your rights over your personal data. The following rights are available to all fe77 players, and exercising any of them will not negatively affect your account status or the service you receive from fe77.

To exercise any of these rights, contact fe77 at support@fe77.click. Please include your registered account email and a description of the right you wish to exercise. We will acknowledge your request within 24 hours and respond substantively within 30 days.

Children's Privacy

fe77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If fe77 becomes aware that personal data has been collected from someone under 18 — whether through the registration process or via any other means — we will immediately close the associated account, delete the personal data, and, where applicable, reverse any transactions.

fe77 employs age verification checks as part of the account registration and KYC process to prevent underage access. If you have reason to believe that a minor has registered an account on fe77, please contact support@fe77.click immediately with the relevant details and we will investigate without delay.

Changes to This Privacy Policy

fe77 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. The date at the top of this page will always show when the policy was last updated.

Where changes are material — meaning they significantly affect how we collect or use your data — fe77 will notify you in advance via email to your registered address and via a notice on the Platform. We will give you reasonable time to review the changes before they take effect. Continued use of the Platform after a policy update constitutes your acceptance of the revised version.

For non-material changes — such as corrections of typographical errors or clarifications that do not change the substance of our data practices — fe77 may update the policy without advance notice. Checking this page periodically is the best way to stay current with our privacy practices.

Contact Us & Privacy Queries

If you have any questions about this Privacy Policy, about how fe77 handles your personal data, or if you wish to exercise any of your privacy rights, please contact the fe77 privacy team using the following details:

When contacting fe77 about a privacy matter, please include your registered email address so we can verify your identity before disclosing or modifying any data. We may ask you to provide additional verification for certain requests — such as providing a copy of your CNIC — to ensure we are dealing with the correct account holder.